Returns & Refunds

Damaged items

Please contact us within 24 hours of receiving your order if anything has been damaged in delivery.

Tobacco products

Tobacco products cannot be returned. Our cigars are kept in humidors and inspected for damage or defects before they are shipped. When your cigars arrive, store them at about 19°C and 70% humidity, as they are perishable.

Other items

Non-perishable items can be returned for a full refund within 7 days if they are unused, unopened and in new condition. Please contact us first with the reason for your return and we will send you the return address.

Lost or missing parcels

All parcels are sent with Australia Post tracking, emailed to the address you used at checkout. We can't take responsibility for parcels lost in transit, but if a parcel goes missing because of an Australia Post error, we will work to find it and give you a full refund if it can't be resolved.