Terms & Conditions

Terms and Conditions 

Customers & Orders 

You must be over the legal age of 18 if purchasing tobacco or alcohol related products. By entering our site you have acknowledged that you are 18 years or older in age. 

Returns Policy 

Please contact us within 24 hours of receiving your good(s) if any good(s) are damaged from Delivery. 

However, any tobacco related products cannot be returned. Tobacco products are stored in humidors at our storage facility, which are then inspected for any damages or defects prior to shipping. When your cigar(s) have arrived, please make sure that they are stored at a temperature of 19C – 70% humidity as they are perishable goods. 

If you wish to return any non-perishable item please contact us in order to indicate the reason for your return. We accept returns for full refunds, within 7 days. The product will need to be unused, unopened and still in new condition. 

Please contact us first so we can provide the return address and smoothly process your refund. Lost / Missing Items 

Cigar Brothers cannot take responsibility for any parcels lost during transit. All our parcels are sent via Australia Post with tracking details sent to the email address that was provided during the purchase. 

However, if a parcel is missing during transit due to an Australia Post error, we will take measures to locate the item and a full refund will be issued if it is not resolved. 

Please do not hesitate to contact us with any further queries. 

Deliveries and Pick up. 

Pick up: Please contact us in order to organise pick up from our Sydney showroom before making any purchases online. 

Timeframe for delivery: All our orders are posted out Tuesday and Friday of each week via Australia post express. You should then receive your order within 1-4 business days pending on the location. 

Delivery is available to all states.